RETURNS.
REFUNDS.
LAST UPDATED: OCTOBER 28, 2026
"MADE FOR YOU"
Every piece is printed to order, so we don't accept returns or exchanges for size, color or change of mind. Please check the size guide on each product page before you order.
"FINAL SALE"
Custom-dated and personalized items (anything made in the designer or through a custom request) are final sale. They can't be returned, exchanged or refunded, except for the problems listed below.
"DAMAGED, DEFECTIVE OR MISPRINTED"
If your item arrives damaged, defective or misprinted, report it within 30 days of delivery with your order number and a clear photo of the problem. We'll send a replacement or give you a full refund, at no cost to you. You don't need to send the item back unless we ask.
"WRONG ITEM OR LOST PACKAGE"
If you received the wrong item, or tracking shows your package was lost, report it within 30 days of the expected delivery date and we'll make it right.
"CANCELLATIONS"
Orders go into production quickly. If you need to cancel, contact us as soon as possible. Once an order is in production, it can't be cancelled or changed.
"REFUNDS"
Approved refunds go back to your original payment method through Stripe. Banks usually post them within 5–10 business days.
"CONTACT"
Contact: support@frameofref.com